Terms of Service

North Pole Planning Department gives parents personalized elf ideas, a calendar, supply lists, nightly reminders, and printables, plus a "Trending right now" list of ideas for Season Pass holders. It is an independent service.

You must be at least 18 to create an account. There are no passwords: to sign up or log in, we email a one-time code to your email address and you type it on our site. If you buy a pass before making an account, we ask for your email address just before you pay, make an account from it, and email you a code to open it. Keep your codes private and tell us if you think someone else has used your account. You may share your account with one co-parent through the invite feature, and with no one else.

A free account includes the calendar, adding your own ideas, supply lists, the nightly reminder e-mail and the elf sign cards. It does not include personalized ideas, which come with the Season Pass. The Season Pass is a one-time payment. It is not a subscription and does not renew on its own. It gives your whole household access from the purchase date through December 31 of that season.

What the pass includes. A Season Pass includes 50 generations for that season, shared by everyone in your household. A generation is used each time you ask for ideas (a Quick Trip, a photo ask, or "Stock the Whole Workshop," which writes a season of ideas at once; asking for all your children at once uses one generation per child, or one for the whole family if you share one calendar) or create a printable, except the free "Welcome a New Elf" printable and the elf sign cards. Moving ideas around your calendar, adding your own ideas, adding a "Trending right now" idea to your calendar, editing profiles, and using supply lists do not use one. "Stock the Whole Workshop" can be used up to 4 times per season by your household, however many children you have (asking for all your children at once counts as one time), and each time also uses the generations described above. Extra generations can be bought in packs; a pack currently adds 22 generations: 2 more Workshops plus 20 for Quick Trips and printables. Unused generations do not carry over to a later season.

When each pass is sold. The Season Pass and Season Pass Plus are sold through December 6. From December 7 through December 20, we sell the Reinforcements Pass instead. It is a one-time payment, not a subscription, and gives your household 10 generations for that season (Quick Trips, photo asks and printables), from the purchase date through December 31. Whole-season builds ("Stock the Whole Workshop") and The Elf Season Storybook aren't included; a pack of extra generations can be added. From December 21, no pass is sold until the new season opens.

Prices are shown at checkout, and sales tax is added where it applies. A Season Pass can also be bought as a gift for someone else, with or without The Elf Season Storybook added, and The Elf Season Storybook can be given on its own. The person who receives it redeems it on their own account through a link we email.

Seasons. North Pole Planning Department is seasonal. We close new accounts and new Season Passes in the off-season and open them again each fall (currently on October 1). If you already have an account, you can still log in during the off-season to see your recap, history, and printables, and a gift link or co-parent invite you already have still works.

Refunds. Because one click can generate an entire season of ideas, the Season Pass, including Season Pass Plus, and the Reinforcements Pass are not refundable. A free account lets you set up your calendar and nightly reminder before you buy. If something is broken or not working as described, contact us at info@northpoleplanning.com and we will make it right. A gifted pass that has not been redeemed can be refunded in full to the buyer if they ask within 7 days of purchase and before December 1; when the gift is a Season Pass Plus (a pass together with The Elf Season Storybook), that refund is for the pass part only. Extra generation packs and The Elf Season Storybook are not refundable, including when The Elf Season Storybook is given as a gift.

The Elf Season Storybook. The Elf Season Storybook is for households with a Season Pass. It comes inside Season Pass Plus (one payment for the pass and the Storybook together), or you can add it to a Season Pass as a separate one-time payment (the price is shown at checkout, and sales tax is added where it applies); it is not a subscription. It lets your household add up to 3 photos, and one short note, to each day of the season and make one keepsake book from them, as a PDF. Your book opens the evening your elf goes home (Christmas Eve at 6 PM Eastern unless you chose another night in your setup). It is made once per household per season, so add your photos first. After it is made you can update it up to two more times with changed photos, notes, cover photo, or words; each update replaces the earlier version, and an update that does not work does not count. Your book can be made and updated until January 31; after that it can no longer be made or updated, and a book you already made stays available to download until you delete it. We do not print or ship the book. The Elf Season Storybook can also be given as a gift, as part of a Season Pass Plus or on its own; it is not refundable, including as a gift. If something goes wrong on our side (for example, your book can't be made), email info@northpoleplanning.com and we will make it right.

Ideas, elf notes, printables, and any other content the service generates are written by AI. No person reviews each one before you see it. They can be factually wrong, age-inappropriate, or unsafe for your specific child, home, or circumstances, and they are suggestions only, never instructions you are required to follow. We run automatic safety checks on generated ideas, including against the never-use and off-limits items you told us about, but those checks can miss things and are not a substitute for your own judgment.

The ideas in "Trending right now" are drafted with AI and reviewed by a person before they appear, rather than generated for you on the spot. They are suggestions too, and everything in this section applies to them.

You are solely responsible for deciding whether an idea is safe, and for supervising it from setup through cleanup. Before doing anything the service suggests, you must evaluate it yourself for your own child and household, including, without limitation:

• Choking, small parts, and anything that could be swallowed or inhaled
• Food allergies, intolerances, and cross-contamination, and non-food allergens such as latex, dyes, or fragrances
• Fire, heat, burns, candles, and hot surfaces or liquids
• Sharp, pointed, or breakable objects
• Electrical hazards and battery-operated items
• Chemicals, cleaning products, paint, glue, glitter, slime ingredients, and any craft or household supply the idea calls for
• Strangulation, suffocation, or entanglement risks, including string, ribbon, cords, plastic bags, and wrapping materials
• Falls, climbing, unstable furniture, and reaching for anything placed up high
• Water, spills, and slipping hazards
• Pets, siblings, other children, and anyone else in the home
• Your child's age, developmental stage, medical conditions, disabilities, fears, and sensory sensitivities, which only you know
• Mess, property damage, and cleanup

Always read and follow the manufacturer's instructions, age grading, and warning labels on anything you use. An adult must set up every idea and directly supervise it the entire time, no child should ever attempt any part of an idea alone or unsupervised. If anything about an idea does not feel right for your child, your home, or your family, skip it, change it, or stop partway through. When in doubt, don't do it.

By using any idea, note, or printable from the service, you accept and assume full responsibility and all risk for anything that results from it, including injury, illness, allergic reaction, property damage, or death, to you, your child, or anyone else. To the fullest extent the law allows, you agree to defend, indemnify, and hold harmless Glacier Lake Creative LLC, its owner, and its members from any claim, loss, damage, liability, or expense (including reasonable attorney's fees) arising out of or related to your use of the service or anything it suggested, including a claim brought by or on behalf of your child, another child, or any other third party.

You own what you enter. You give us permission to use it to run the service for you, as described in our Privacy Policy. Please only enter information you have the right to share.

Use the North Pole Planning Department for your own household. Please do not copy or scrape the service, resell ideas or printables, use it to build a competing product, try to break or overload it, or use it for anything unlawful. Printables are for your personal use. You're welcome to share photos of the ideas you set up, for example on social media.

Supply lists and gift ideas link to Amazon. We may earn a commission from qualifying purchases as an Amazon Associate, at no extra cost to you. We do not control Amazon and are not responsible for what you buy there.

The service, its design, and its content belong to us or our licensors. We give you a personal, limited right to use it as described here.

You can delete your account any time in Account settings. We may suspend or close an account that breaks these terms or harms the service. A deleted account's Season Pass cannot be recovered. Deleting your account also deletes your Storybook photos, notes, and finished book.

The service is provided "as is", without promises that it will be uninterrupted or error-free. To the fullest extent the law allows, we are not liable for indirect or consequential damages, and our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before it or $50. Some places do not allow these limits, so they may not apply to you.

If any part of these terms can't be enforced, the rest still applies. These terms and our Privacy Policy are the whole agreement between you and us about the service. If we don't enforce a part right away, we haven't given it up. We may transfer these terms to a company that takes over the service; you may not transfer your account.

We may update these terms and will post the new date at the top. If a change is significant, we will e-mail you before it takes effect. A change never takes away something you already paid for. Continuing to use the service after a change means you accept it. These terms are governed by the laws of Colorado.

If you have a problem, please e-mail us first at info@northpoleplanning.com and give us 30 days to make it right. Contact us at info@northpoleplanning.com or Glacier Lake Creative LLC, PO Box 345, Windsor, CO 80550.